Benefit Information

Benefit Representative Contact

The city's dedicated benefits representatives at Gallagher Benefit Services, Inc. are:

• Gallagher Benefits Services Client Services Support Line: 
  Phone: 833-775-2159
  Email

Gallagher Benefits Services Support Team is committed to answering all questions about your benefits, providing assistance in processing or understanding claims, helping you find a provider, interpreting your benefits, making enrollment changes when you have a qualifying event and assisting with all other employee benefit issues.

Benefit Information

2026 Benefit Plan - Required Annual Special Notices

2026 Wellmark Summary of Benefits and Coverage - Medical Plan (2026)

2026 Open Enrollment Presentation 

Gallagher Marketplace Employee Discounts checkout the NEW website - Gallagher Marketplace for Employee Discounts -Your source to shop for additional benefits and unique offers that best fit your lifestyle. 

Dental

Delta Dental of Iowa: 800-544-0718

• Delta Dental Website
• 2024-current Delta Dental Benefit Plan Description (PDF)
• Delta Dental Benefits Summary Guide (2024  -Current)

Employee Assistance Program (EAP) Employee & Family Resources: 515-244-6090 

EFR provides free, confidential, and professional help when needed. Resources include in person sessions, financial tools and resources, elder care assistance, wellness consultations, management consultations, and crisis response services. These are at no cost to you as an employee of the city. For more information call, 800-327-4692.

• Employee and Family Resources Website
• EFR Employee Assistance Services Program Summary (PDF)
• EFR Manager Service Summary (PDF)
• EFR EAP Notice of Privacy Practices

Flex Spending

WageWorks: 877-924-3967

• WageWorks Website (Download forms, Check balances, Set up auto payments)
• Quick Start Guide (PDF)(FAQs and How To)
  • More About Dependent Care Flex (PDF)
  • More About Health Care Flex (PDF)
• Reimbursement Forms
  • Dependent Care (PDF)
  • Health Care (PDF)

HRA (VEBA 115)TASC: 866-678-8322

• TASC Website
• HRA Reimbursement Form (PDF)
• Q&A About HRA (PDF)
• Q&A About HRA Retiree (PDF)
• Step by Step Instructions for Online Claim Filing (PDF)

Life Insurance

Symetra

• Supplemental Life Insurance Enrollment Guide
• Supplemental Life Enrollment Form and Supplemental Life rate tables
  • *Make sure when filling out form you enter information on the Supplemental Life section for the Optional coverage*

Please see the EOI link for City of Urbandale:   https://symetra.uniblox.live/WUEmC/o5JTl

Please see below EOI Video that you can use for educational purposes: Online Evidence of Insurability (EOI) Video

• Change Beneficiary Designation Form
• Class 1 (Full-Time Non-Union Employees) Policy Booklet
• Class 2 (Full-Time Non-Union 411 Employees) Policy Booklet 
• Class 3 (Labor Union Employees) Policy Booklet
• Class 4 (Fire and Police Union Employees) Policy Booklet
• Class 5 (PPT30 Non-Union Employees) Policy Booklet

Medical

Wellmark, Inc.: 800-622-0005

• Wellmark Website
• *Doctor on Demand* (PDF)
  • Visit a doctor on your smartphone, tablet or computer from virtually anywhere!
• Wellmark Medical Claims process can now ONLINE via myWellmark.com portal. Visit your portal to submit a claim not submitted by your provider. 
• 2026 Wellmark Summary of Benefits and Coverage - Medical Plan (2026)
• Wellmark Amendment to Summary Plan Description January 1, 2014 (PDF)
• Wellness Plan Benefit Clarification - Gardasil (PDF)
• COVID 19 Addendum 2020 (PDF)
• Transparency and Coverage Rule

Wellmark Well-Being Platform and Incentive Program

•  Access Wellmark WebMD well-Being Platform via MyWellmark.com website
•  Webinar for the Wellness Center access

Wellmark Summary Plan Descriptions

• 2026 Wellness Plan (PDF)

Prescriptions

CVS/Caremark

• CVS/CAREMARK Mail Service Pharmacy Fax Form (PDF)
• CVS/CAREMARK Mail Service Order Form (PDF)
• CVS Website
• Wellmark - Enroll with CVS Specialty drug process Step by Step
  • CVS Specialty Website 

If currently enrolled into the PrudentRx Copay program

• FAQ for PrudentRx
• Qualified Specialty Drug list (Contact CVS Specialty for most up-to-date drug list)

Vision

EyeMed 866-939-3633

• EyeMed Benefits Summary Policy Document (PDF) 
• EyeMed Website
  • (Select the Insight Network for our plan) 
• EyeMed Enrollment Form

VOYA - Vision Financial Group

457 Deferred Compensation - Rick Schneider, 515-698-6088, rschneider@voyafa.com

• Voya Website
  • Setup your online account on the VOYA website to make changes to your payroll deductions

2026 Voluntary Accident and Critical Illness Insurance

Symetra

• Accident Insurance Benefit Summary Plan Details
  • Accident Insurance Plan Policy (PDF) + monthly rates
  • Accident Insurance Enrollment Guide
  • Accident Insurance How to file a claim flyer
  • Accident Insurance wellness benefit flyer
• Critical Illness Insurance Plan Details
  • Critical Illness Plan Policy (PDF)
  • Critical Illness rate table
  • Critical Illness Enrollment Guide
  • Critical Illness how to file a claim flyer
  • Critical Illness wellness benefit flyer
• Accident or Critical Illness Enrollment Form
• Wellness Claims - Online Flyer

LegalShield and IDShield

Member Services: 1-888-807-0407

• LegalShield Plan Details
• IDShield Plan Details
• Enrollment Form
• Informational website